To serve diverse clientele and provide services to culturally and linguistically diverse populations, we will work with your insurance plan to provide translation services or utilize resources in the community per your request and consent. All requests for translation services will be accommodated. Below is a list of resources for professional and local translation services.
Insurance Provided Translation Services:
United Health Care
● Members: Request interpreter services: 800-888-2998.
● Non-members: request interpreter services: 888-383-9253.
CIGNA/Evernorth
● Members are entitled to free oral, written, and signed interpretation services.
Contact customer service via the toll-free number on your insurance card.
Aetna
● Members: call the toll-free number listed on your insurance card.
Professional Translation Services:
Language Access Multicultural People (LAMP):
● Available by phone at 314-882-0062 and 877-240-6398.
● Accepts appointments made online: https://www.lampinterpreters.org/request/
● Interpreters available for spoken languages and American Sign Language
International Language Center:
● Available by phone at 800-445-4440
● Accepts appointments made online: http://ssl.interpreterlink.net/ilc/newcustom/
● Interpreters available for spoken languages and ASL
All Access Interpreters:
● Available by phone at 888-508-8538
● Website: https://interpreter.services/
● Interpreters available for spoken languages and ASL
Local Community Resources
The International Institute of St Louis
● Available by phone at 314.773.9090
● Website: https://www.iistl.org/
● Translation and interpreter services available for multiple languages including Cantonese, Mandarin, Dari, and Pashto.
Apps and Translator Software
Upon request we can use the following products to assist in translation of speech and text:
· Microsoft Translator mobile app on Android and iOS devices
· Browser version of Translator’s multi-device conversations
Microsoft Translator will also translate documents we provide in the following formats: Microsoft Office Word, PowerPoint, Outlook, and Excel) as well as translation within the Microsoft Edge browser for virtual visits.